2013 is the year of flexible working. The concept of the office is no longer a 9-5 working week spent going into the same building and sitting at the same desk day after day. The office can now, in reality, comprise a physical assigned working environment, a home computer, a library, a coffee shop, the train and even on the move. That is why it’s so important that staff can be contacted easily no matter where they are, whether this is at their desk or out and about.
Mobile twinning is a perfect compromise which helps your company maintain its professional image whilst also allowing your employees to work the way that best suits them. Lots of working mothers, for instance, need to drop their children off to work, but as long as they can be contacted this should be a viable option.
The way mobile twinning works is that the employee’s mobile is set up to ring at the same time as the desk phone. Their mobile will then also get the same functions as the desk phone, such as the ability to transfer calls internally and put people on hold with the official company holding line. This way, no clients or customers need know that your employees are out of the office, and it gives a sense of consistency and cohesion throughout the company.
Your staff can take calls on the go in exactly the same way as they would sitting at a desk, which means that your company can offer its staff significantly improved customer service. They won’t repeatedly phone the office only to find that there is nobody at the desk; instead, they will get straight through to whichever phone is appropriate for the member of staff involved.
You can also use one phone number for both phones. Effectively, you are rerouting the office phone to a mobile, but the call doesn’t bypass the office phone and both will ring. This way, clients and customers don’t need to remember or record lots of different numbers. This makes it far easier for the company to operate and makes the communication process more straightforward for everyone.
If your team is concerned about receiving out of hours phone calls, they can be reassured that with just the touch of a button, they can turn off the twinning, so that when their working day ends, wherever they are, they will get their own time back without interruptions from work phonecalls.
